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Service delivery

These pages explore the theme of 'service delivery', one of the 7 governance capabilities outlined in DFID's Governance Target Strategy Paper, 'Making Government Work for Poor People' as being key to poverty reduction.

DFID's policy in this area aims to guarantee the equitable and universal provision of effective basic services. The approach encompasses improving service delivery for poor people, through public services that are affordable to clients and to the public purse.

What does the GRC Exchange cover?

These pages present key texts and resources, drawn from international comparative experience, that explore the following issues:


Incentives for service delivery
Downwards accountability to clients
Affordable public services

Public sector reform
Performance orientation in delivery agencies
Influence on performance of pay and conditions in public service

Non state provision
Public-private-NGO/CBO partnership
Capacity to manage service delivery, contracting, partnership

Water supply and sanitation

Useful internet links

DFIDThe University of BirminghamIDS